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Relocation Services Bulgaria's Global Privacy Policy

Relocation Services Bulgaria OOD respects your privacy. We have developed this Privacy Policy to inform you of how we protect your information.

One Policy

Relocation Services Bulgaria OOD has one global Privacy Policy for clients. One Privacy Policy makes it easy to understand and convenient for people to make informed choices about the management of their personal information. Relocation Services Bulgaria OOD is committed to complying with all local and worldwide privacy laws, including the European Union's Privacy Directive.

Information Covered by this Policy

Our Policy applies to all, non-public, personal information that may be used to identify you that is obtained by Relocation Services Bulgaria OOD in connection with providing a consumer, financial product or service for personal, family, or household purposes ("Personal Information").


A. Collection of Information.

  • We rely on many sources of information to understand and meet your needs. We may collect personal information about you from:
  • Your applications or in other ways when you visit us in person, over the phone, through the mail or through our Web sites;
  • Your browser, when you visit our Web sites and your browser interacts with us;
  • Your transactions with any of the companies in the SIRVA family;
  • Consumer reporting agencies;
  • Title, Appraisal or other companies connected with a financial product or service involved in the sale or purchase of your home;
  • Employers;
  • Anyone who you have authorized to provide information; and
  • Other sources, in connection with providing you a financial product or service.

We do not knowingly collect Personal Information from children and will destroy such information if it is disclosed to us without proper parental consent.

B. Use of Personal Information.

Information Sharing within the Relocation Services Bulgaria OOD partner companies

In an effort to provide you with the full range of financial, relocation, and moving services you may need, Relocation Services Bulgaria OOD takes an integrated approach to the services we provide. In order to be able to provide the full range of services for your needs and make recommendations about a variety of the services offered by Relocation Services Bulgaria OOD or its partner companies, we may share Personal Information among the forementioned.

Information Sharing with non-partner companies and parties

Depending on the type of relationship you have with us, Relocation Services Bulgaria OOD may work with companies or organizations to provide services to Relocation Services Bulgaria OOD or to provide you with opportunities to buy products or services offered by Relocation Services Bulgaria OOD or jointly with other financial institutions. We may also share your Personal Information with companies or other organizations as required by or permitted by law. For example, we may share personal information to:

  • protect against fraud;
  • respond to a subpoena;
  • service your account;
  • those you have authorized us to disclose the information and others as permitted or required by law;
  • other institutions with whom we have joint marketing agreements;
  • companies that perform services, including marketing services, for us or for us and the institutions with whom we have joint marketing agreements; and,
  • other institutions with which we jointly provide financial products or services.

For your protection, we require all partner companies and parties to agree in writing to provide at least the same level of privacy protection as is required by this Privacy Policy. We will not disclose your Personal Information to anyone outside of Relocation Services Bulgaria OOD unless you have authorized us to do so or as otherwise indicated in this Policy or as required by law. When required to make disclosures pursuant to a court order or governmental directive, Relocation Services Bulgaria OOD will provide notice to you when it is feasible to do so.

You will always be given a chance to opt-out of any use of your Personal Information that is incompatible with the purposes for which it was originally collected or otherwise authorized by you, including if Relocation Services Bulgaria OOD makes changes to its Privacy Policy that require your additional consent to use the information, Relocation Services Bulgaria OOD will not collect any sensitive information (e.g., racial, religious, or health information) without obtaining your explicit prior consent.


Relocation Services Bulgaria OOD provides you with a reasonable opportunity to access your Personal Information we have collected, correct it if inaccurate, or delete it as appropriate, subject to the exceptions stated below. Reasonable access means, for example, that requests for access are made during normal business hours, that you provide requested identification, and that requests are not excessive in number. If, at any time, Relocation Services Bulgaria OOD denies you access to any Personal Information, we will provide you with reasons for denying access and information about how you may make further inquiries. For instance, Relocation Services Bulgaria OOD reserves the right to deny access to information related to investigations or potential or actual litigation where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy, or where the rights of other individuals would be violated. In order to update your information, please send your request by electronic mail to, by facsimile to the number (260) 429-3135, or by telephone to the number +359 889 389 507.

Data Integrity & Security

Relocation Services Bulgaria OOD will make every reasonable effort to keep accurate Personal Information while we are using that information to serve you. Relocation Services Bulgaria OOD appreciates your cooperation in maintaining complete and up-to-date Personal Information and will facilitate your efforts in this regard. Relocation Services Bulgaria OOD maintains Personal Information only as long as needed for the purposes for which it was collected or as required by contractual or other legal requirements.

  • We maintain agreements with external suppliers and others with whom we do business limiting the use of your Personal Information only for the purposes intended in providing the information. These suppliers and other companies are bound to uphold our procedures regarding privacy under the terms of our agreements with them.
  • We limit access to personal information about you to those employees who need to know that information to provide products and services to you.
  • We maintain physical, electronic, and procedural safeguards to protect your Personal Information. We regularly assess security standards and procedures to protect against unauthorized access to Personal Information.

You should always safeguard your own Personal Information by protecting passwords used to access a Relocation Services Bulgaria OOD system and by safely disposing of records and reports no longer needed.


A. Verification

Employee training and internal procedures are in place to allow Relocation Services Bulgaria OOD to ensure compliance with its Privacy Policy.Relocation Services Bulgaria OOD provides for regular internal compliance reviews of its privacy practices, and a Relocation Services Bulgaria Privacy Officer is responsible for privacy implementation and compliance. To contact Relocation Services Bulgaria's Privacy Officer, you may send comments by electronic mail, by facsimile to the number (260) 429-3135, or by telephone to the number +359 889 389 507.

B. Dispute Resolution

Relocation Services Bulgaria OOD recognizes the importance of providing you the opportunity to address and resolve complaints about the processing of your Personal Information. Therefore, in addition to any legal remedies that may be available, if you make a complaint about the processing of your Personal Information, and it is not resolved to your satisfaction internally at Relocation Services Bulgaria OOD , Relocation Services Bulgaria offers the independent alternative dispute resolution services of the American Arbitration Association ("AAA") located at the following address:

225 North Michigan Avenue, Suite 2527
Chicago, Illinois 60601-7601 USA

The AAA can be reached by telephone at (312) 616-6560 or by facsimile at (312) 819-0404.